Privacy Policy & Terms of Use
-
Information about how Insight Strategy Co. collects, uses and protects personal information.
Insight Strategy Co.
1. Purpose
Insight Strategy Co. respects the privacy of Our clients and is committed to responsible and transparent handling of personal information.
This Privacy Policy outlines how personal information may be collected, used, stored and disclosed through the course of providing advisory, consulting and related professional services.
2. What personal information do we collect?
We collect personal information about you when we provide services to you and you provide that information to us, whether by posting, sending, sharing or otherwise providing information directly to us. The information we collect is required for us to provide our services effectively and can include, but is not limited, to the following:
· full name;
· residential and billing address;
· mobile or landline phone numbers;
· email addresses;
· employee information;
· job titles and business information;
· communication records;
· meeting notes and stakeholder feedback;
· project and organisational information;
· information provided through enquiries, meetings or workshops; and
· website or digital interaction information where applicable.
We will only collect sensitive information where reasonably necessary for our functions or activities and where permitted by law, including where you have provided your consent. By accepting Your Engagement Proposal, reading our Terms of Engagement, alongside this Privacy Policy, you will be taken to have consented to the collection of all information provided to us by You for use in accordance with this Privacy Policy, unless you tell us otherwise.
3. How do we collect personal information?
Information You provide through Our Services
We collect your personal information when you interact with us in person, over the phone, when you send us correspondence (whether by email, letter, fax or website forms or enquiry) or when we hold in person or digital meetings with you.
Unsolicited personal information
Some of the personal information we receive may not be requested by us. For example, from time to time, we may receive personal information from our third-party partners including information submitted via our website. We take appropriate steps to ensure we only retain such information where permitted under the Australian Privacy Principles.
4. How do we use your personal information?
We will use your personal information to provide our Services, send you notifications, communicate with you regarding the Services you have requested from us, manage our engagement with you and administer our business operations. This includes communication by phone, post, email or other electronic means.
Some of the means we consider essential to providing you with our services include but are not limited to confirming your Engagement Proposal, issuing you invoices, reminding you of payment due dates, responding to your comments, questions and requests, providing client support, and sending you notices.
From time to time, We may send You information about Our Services, publications, events, insights or business updates. You may opt out of receiving these communications at any time by contacting Us or using any unsubscribe facility provided.
5. How do we share your personal information?
Many engagements involve commercially sensitive, operational or leadership information. Reasonable steps are taken to maintain confidentiality and protect information from misuse, interference, loss, unauthorised access, modification or disclosure. Where stakeholder interviews, workshops or organisational discussions form part of an engagement, information is used solely for the purpose of supporting the agreed engagement outcomes.
Our third-party website partner
Our website is hosted by a third-party service provider. Personal information submitted through our website may be collected, stored or processed by third-party technology providers engaged by us for the purpose of operating and maintaining the website and providing our Services.
Those providers may handle personal information in accordance with their own privacy policies and practices.
Our Third-party website partner may collect and store Limited technical information such as browser type, pages visited, or website interactions for analytics, security and website improvement purposes.
We may disclose personal information to:
· Our employees, contractors and advisers;
· cloud storage, technology and software providers;
· professional advisers, including accountants, legal advisers and insurers;
· third-party service providers engaged to assist in delivering Our Services; and
· government, regulatory or law enforcement authorities where required by law.
Overseas Disclosure
Sometimes it will be necessary for us to share your personal information with non-Australian entities. Some third-party technology or cloud service providers used by Insight Strategy Co. may store or process information outside Australia.
We may also transfer, process and store your information outside Australia in the countries in which our third-party service providers operate, for the purpose of providing you, our services. Whenever we transfer your information outside Australia, we take reasonable steps to protect it and ensure we comply with Australian privacy legislation.
6. How do we store and secure the personal information we collect?
We hold your personal information in a combination of hard copy and electronic files. We use third-party information systems and technology providers who may store and/or have access to your personal information.
We value your privacy and are committed to safeguarding your personal information. We maintain reasonable technical and organisational safeguards designed to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
While reasonable efforts are taken to protect information, no method of electronic transmission or storage can be guaranteed as completely secure.
7. Data and Security Incidents
If Insight Strategy Co. becomes aware of a material data or security incident affecting personal information, reasonable steps will be taken to investigate, contain and respond appropriately.
Where required, affected parties may be notified in accordance with applicable legal obligations.
8. How can you access your personal information?
You have the right, subject to this Privacy Policy, to request:
· details of personal information we hold about you;
· a copy of your personal information; and
· to correct any inaccuracy or rectify any omission in your personal information.
Where you give us consent to use your personal information for a limited purpose, you can contact us to withdraw that consent. However, this will not alter any use of that information that has already been made by us.
Keeping your personal information up to date
We take reasonable steps to ensure that your personal information is accurate, complete, and up to date whenever we collect or use it. To ensure your personal information is up to date and accurate, we may contact you or ask you to resupply us with information previously provided to us.
Correcting personal information
If the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us and we will take reasonable steps to either correct this information or, if necessary, discuss alternative action with you.
If you have a complaint about how We have handled your personal information, please contact Us using the details below. We will investigate the complaint and respond within a reasonable period.
9. Retention of Information
Information is retained only for as long as reasonably required for our engagement, business, legal, operational or professional purposes, or otherwise permitted by law
Where information is no longer required, reasonable steps may be taken to securely destroy or de-identify it where appropriate.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage You to review their privacy policies before providing personal information.
10. Changes to This Policy
We may revise this Privacy Policy by posting a new statement at the same location as this Privacy Policy, on another location on our website, or by contacting clients directly.
Any revised Privacy Policy will apply from the date it is published on Our website or otherwise notified to You.
11. Contact
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us using the details below:
Insight Strategy Co.
Attention:
Tiana Tait
Address:
PO Box 132, Upper Coomera QLD 4209
Email:
tiana@insightstrategyco.com.au
-
Information regarding the use of this website, content and limitations of liability.
Insightstrategyco.com.au
Last updated: June 2026
1. About this website
This website is operated by Insight Strategy Co. Pty Ltd ABN 86 697 854 961
By accessing or using this website, you agree to these Website Terms of Use. If you do not agree with these terms, you should not use this website.
2. General information only
The information on this website is provided for general informational purposes only.
It is intended to provide an overview of Insight Strategy Co., our perspective, approach and the types of business environments where our work may create value.
The content on this website does not constitute legal, financial, accounting, taxation, employment, insurance, regulatory or other professional advice. You should obtain independent professional advice where required.
3. No client relationship
Use of this website, including submitting an enquiry through the contact form, does not create a client, advisory, consulting or professional services relationship between you and Insight Strategy Co.
Any engagement with Insight Strategy Co. will be subject to a separate Engagement Proposal, Terms of Engagement, Privacy Policy and any other agreed engagement documentation.
Insight Strategy Co. is not obliged to provide services unless and until an engagement has been formally accepted in writing.
4. Website enquiries
You may use the website contact form or contact details to make an enquiry.
When you submit an enquiry, you are responsible for ensuring that the information you provide is accurate, appropriate and does not include confidential, sensitive or commercially restricted information unless you are authorised to provide it.
Information submitted through this website will be handled in accordance with our Privacy Policy.
5. Intellectual property
Unless otherwise stated, all content on this website is owned by or licensed to Insight Strategy Co.
This includes text, branding, business names, logos, taglines, structure, concepts, frameworks, documents, downloads, images, graphics and other website materials.
You may view, download or print website content for your own personal or internal business reference only.
You must not copy, reproduce, adapt, distribute, publish, commercialise or use any content from this website for public, commercial or third-party purposes without prior written permission from Insight Strategy Co.
6. Acceptable use
You must not use this website in a way that:
breaches any law or regulation;
infringes the rights of another person or organisation;
interferes with the operation, security or availability of the website;
introduces malicious code, viruses or harmful material;
attempts to gain unauthorised access to any part of the website or related systems;
misuses the website content or contact form; or
damages, disrupts or impairs the reputation, operation or integrity of Insight Strategy Co.
7. Accuracy and availability
Insight Strategy Co. takes reasonable care to ensure the information on this website is accurate and current.
However, website content may change over time and may not always reflect the most recent information, service offering or business position.
We do not guarantee that this website will be uninterrupted, error-free, secure or free from viruses or other harmful components.
We may update, amend, suspend or remove any part of this website at any time without notice.
8. Third-party links and platforms
This website may contain links to third-party websites, platforms or services.
Those links are provided for convenience only. Insight Strategy Co. does not control and is not responsible for the content, privacy practices, security, accuracy or availability of any third-party website, platform or service.
Accessing third-party websites is at your own risk.
9. Limitation of liability
To the maximum extent permitted by law, Insight Strategy Co. is not liable for any loss, damage, cost or expense arising from or in connection with your use of this website, reliance on website content, inability to access the website, or use of any linked third-party website.
Nothing in these Website Terms of Use excludes, restricts or modifies any rights or remedies that cannot be excluded, restricted or modified under applicable law, including the Australian Consumer Law.
10. Privacy
Insight Strategy Co. handles personal information in accordance with our Privacy Policy.
The Privacy Policy explains how personal information may be collected, used, stored and disclosed, including information submitted through website forms or digital interactions.
11. Changes to these terms
Insight Strategy Co. may update these Website Terms of Use from time to time.
Any updated version will apply from the date it is published on this website.
12. Governing law
These Website Terms of Use are governed by the laws of Queensland, Australia.
By using this website, you submit to the non-exclusive jurisdiction of the courts of Queensland and any courts entitled to hear appeals from those courts.
13. Contact
If you have any questions about these Website Terms of Use, please contact:
Insight Strategy Co.
Attention: Tiana Tait
PO Box 132, Upper Coomera QLD 4209
Email: tiana@insightstrategyco.com.au